Shipping
Australian Earring Company offers flexible and affordable shipping services for all your online orders. Tracking will be available and confirmed with you once your parcel is ready to be sent.
Please see our Postage and Shipping Policy for further information.
Returns
Australian Earring Company shall only accept a return if the product is considered a manufacturing issue or faulty. In this instance, the fault will be determined by Australian Earring Company. The product shall then be returned immediately upon the acceptance from Australian Earring Company to return the product. Should the product be deemed as faulty by the Australian Earring Company, the product will be repaired or replaced with the same or similar product or value. Australian Earring Company may issue a credit if there are no other means.
Australian Earring Company will not accept a return if the product has been mishandled, misused, mistreated or sabotaged in any way. Should the item show signs of wear and tear or discolouration due to personal hygiene or chemical reaction, then Australian Earring Company will not be responsible for any such return or refund.
Several types of goods are exempt from being returned, and will not be accepted unless by agreement with Australian Earring Company.
Sale Items
Australian Earring Company does not offer exchanges or refunds on any sale items.
Exchanges
Australian Earring Company will not accept exchanges under any circumstances due to health & safety and hygiene reasons unless the item is deemed faulty.
Please see our Policy on Returns for further information.
